How can we help?

You can pay with iDEAL, Bancontact, card, Apple Pay, Google Pay or Klarna. At checkout you see which methods are available for your country. Payments are processed securely by our payment provider; we never see your card details.

Yes. Choose Klarna at checkout. Klarna shows you its payment options and terms and decides on approval; you then pay Klarna directly. We ship your order as soon as Klarna has approved the payment.

€4.95 to the Netherlands and Belgium, €9.95 to France and Germany, and €14.95 to all other countries we ship to: the rest of Europe, North America (the United States and Canada), the GCC, Australia and New Zealand.

Shipping is free to every country on orders from €250. The discount is applied automatically in your cart and at checkout.

Orders placed on a working day before 14:00 ship the same day, in neutral packaging. Delivery takes 1–2 working days to the Netherlands and Belgium, 3–4 to France and Germany, 5–7 to the rest of Europe, and up to 15 to North America, the GCC, Australia and New Zealand. You receive a tracking link by email as soon as it leaves.

As soon as your parcel ships, you receive an email with a tracking link. If you ordered with an account, you can also see the status of every order in your account.

Yes, as long as it hasn't shipped. Contact us as soon as possible with your order number and what you'd like to change, such as the address or the products. Orders placed on a working day before 14:00 often leave the same day, so be quick. Once your parcel has shipped, we can no longer change it.

If your order arrives damaged, incomplete or incorrect, contact us within 48 hours of delivery with your order number and a photo. A real person reviews it, usually the same day, and you choose between a replacement or a refund of the affected items.

Yes, for unopened products. You have 14 days after delivery to tell us you want to withdraw from your purchase, and then another 14 days to send the products back unopened, with the seal intact. Once the seal has been opened we can't take a product back, for reasons of safety and hygiene. Return shipping is at your own cost. We refund the purchase price and the original shipping costs within 14 days of receiving the return.

It combines your goal, your experience and what matters most to you, and maps that to the product people in the same situation choose most. You always see why, and which alternatives are close.

No. Start with what you want to achieve. Every collection and every product page explains the names for you.

Every batch is tested for purity by HPLC before it is released, and the certificate of analysis is available on request.

No. All Veyron products are sold exclusively for research purposes and are not intended to diagnose, treat or prevent any condition.