Returns
Something not right? We'll fix it.
Because of the nature of our products we can't take back items once the seal has been opened. If your order arrives damaged, incomplete or incorrect, contact us within 48 hours of delivery with a photo and your order number, and we'll put it right.
1. Get in touch
Send your order number and a photo of the issue within 48 hours of delivery.
2. We review it
You hear back from a real person, usually the same day.
3. Replacement or refund
We send a replacement or refund the affected items — your choice.
Cooling-off period
Yes, for unopened products. You have 14 days after delivery to tell us you want to withdraw from your purchase, and then another 14 days to send the products back unopened, with the seal intact. Once the seal has been opened we can't take a product back, for reasons of safety and hygiene. Return shipping is at your own cost. We refund the purchase price and the original shipping costs within 14 days of receiving the return.
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